Elevate the Inbound Call Experience with Connect
Automatically recognize patients calling into the pharmacy and provide them with personalized options and offers to improve the customer experience.
Give Staff Time Back & Increase Safety
Increase safety by reducing the #1 reported cause of potential medication errors - telephone interruptions - giving staff time back to remain focused on their patients and tasks.
90% of respondents stated that "interruptions from telephone calls" are likely to contribute to medication errors or near misses in pharmacy practice
Improve Health Outcomes & Engagement with Sponsored Messaging
Improve Health Outcomes & Engagement with Sponsored Messaging
Phone Number Recognition
When a patient calls the pharmacy, Connect recognizes their number and presents options customized for that patient.
Self-Service Rx Status & Refill
Patients can call the pharmacy 24/7 and check their prescription status or refill medications without locating prescription numbers.
PMS Integration
Seamless integration with pharmacy systems for real-time updates in PMS.
Patients are 21% more apt to opt into prescription refills with personalized versus non-personalized IVR.
A Winning Workflow for Your Pharmacy Staff & Patients
Additional Solutions to Drive Patient Engagement in Your Pharmacy
Connect helps deliver a customizable phone experience for your patients without sacrificing staff time. Check out some of our other solutions designed to improve patient engagement and pharmacy efficiency.
Resources to Help you Improve Health Outcomes and Business Performance
Case Study - GBANK Health, LLC
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